Privacy policy

Privacy Policy – Calm Quest Rentals

Last updated: 04 November 2025

Calm Quest Rentals (Pty) Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and booking platform.

 

 

1. Information We Collect

When you interact with our website or make a booking, we may collect:

  • Personal details: Name, email address, phone number, physical address.

  • Payment information: Credit/debit card or bank details (processed securely via PayFast; we do not store your card details).

  • Booking information: Dates, property/stay preferences, and special requests.

  • Technical information: IP address, browser type, device information, and website usage data.

 

 

2. How We Use Your Information

We use your information to:

  • Process bookings and payments.

  • Communicate booking confirmations, updates, and customer support.

  • Personalize your experience and send promotional information (only if you opt-in).

  • Comply with legal obligations, including tax reporting to SARS.

  • Improve our services and website performance.

 

 

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information:

  • With PayFast, for secure payment processing.

  • With hosts or service providers, strictly for fulfilling your booking.

  • If required by law or to protect our legal rights.

 

 

4. Cookies and Tracking

Our website may use cookies and similar technologies to:

  • Improve website functionality.

  • Analyze site traffic and user behavior.

  • Serve personalized content or ads.

You can adjust your browser settings to manage or block cookies, though some features of our website may not function correctly.

 

 

5. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. All payment processing is handled by PayFast, which uses secure encryption.

 

 

6. Your Rights

Under South African law (POPIA), you have the right to:

  • Access and request a copy of your personal information.

  • Request corrections to inaccurate or incomplete information.

  • Withdraw consent for marketing communications.

  • Request the deletion of personal data, subject to legal or contractual obligations.

To exercise these rights, please contact us at [your business email].

 

 

7. Retention of Information

We will retain your personal information only as long as necessary to fulfill the purposes outlined above or as required by law.

 

 

8. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors.

 

 

9. Updates to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

 

 

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data:

Calm Quest Rentals (Pty) Ltd
 📧 Email: info@calmquestrentals.com
 🌐 Website: calmquestrentals.com
 🏢 CIPC Registration No.:2025/807952/07