Cancellation policy

🏷️ Purchase Options & Cancellation Policy – Calm Quest Rentals

Last updated: 04 November 2025

This policy explains the available purchase options for bookings, payment terms, and cancellation procedures for stays and experiences offered by Calm Quest Rentals (Pty) Ltd.

1. Purchase Options

Customers can book our stays or experiences through the following methods:

  1. Online Booking via Website:

    • Select your desired stay or experience.

    • Choose available dates.

    • Make payment securely through PayFast.

  2. Payment Options:

    • Full Payment: Payment in full confirms your booking immediately.

    • Deposit Option (if offered): A deposit secures your booking, with the remaining balance due before the stay or experience date. Details for deposits, deadlines, and balance payments will be clearly communicated at booking.

  3. Confirmation:

    • Once payment is processed, you will receive a booking confirmation email containing your reservation details.

    • Bookings are only confirmed after successful payment.

2. Cancellation Policy

We understand that plans may change. Our cancellation policy is designed to be fair to both guests and hosts.

  1. Cancellations by Guests:

    • Full Refund: Cancellation within 48 hours of booking and at least 7 days before the stay/experience date.

    • Partial Refund: Cancellation within 7 days of the stay/experience date, subject to host policies.

    • No Refund: Cancellations within 24 hours of the stay/experience date or for no-shows, unless there are exceptional circumstances.

  2. Cancellations by Hosts or Calm Quest Rentals:

    • If a host or experience provider cancels, guests will be offered:

      • Reschedule at no additional cost, or

      • Full refund if rescheduling is not possible.

  3. Force Majeure:

    • We are not liable for cancellations caused by events beyond our control, including natural disasters, extreme weather, or government restrictions.

    • In such cases, we will assist in offering rescheduling or credit vouchers where possible.

3. Refund Processing

  • Refunds are processed via PayFast to the original payment method.

  • Allow 2–5 business days for the refund to reflect.

  • If the funds have already been transferred to our business account, refunds will be processed manually via EFT.

  • Customers will receive an email confirmation once the refund is completed.

4. Customer Responsibilities

  • Guests must provide accurate information when booking.

  • Guests are responsible for arriving on time for booked experiences or check-in times for stays.

  • Any damages or violations of property or experience rules may incur additional charges.

5. Contact Information

For booking, payment, or cancellation queries:
Calm Quest Rentals (Pty) Ltd
 📧 Email: info@calmquestrentals.com
🌐 Website: calmquestrentals.com
🏢 CIPC Registration No.:2025/807952/07