Terms of service

Calm Quest Terms of Service

Effective Date: 14 July 2026

Welcome to Calm Quest. These Terms of Service ("Terms") govern your use of the Calm Quest website and booking services. By accessing our website or making a booking, you agree to be bound by these Terms.

1. About Calm Quest

Calm Quest is a booking platform that curates accommodation, wellness experiences, and travel packages offered by independent accommodation hosts and third-party service providers.

Calm Quest acts as an intermediary between guests and service providers and is not the owner or operator of the accommodation, experiences, or activities listed on the website unless expressly stated otherwise.

2. Eligibility

By making a booking, you confirm that:

  • You are at least 18 years of age.

  • You have the legal capacity to enter into a binding agreement.

  • All information you provide is accurate and complete.

3. Bookings

All bookings are subject to:

  • Availability.

  • Acceptance by the accommodation host or service provider.

  • Successful payment.

A booking is not confirmed until Calm Quest has issued written confirmation.

4. Pricing

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

Prices may change without notice until a booking has been confirmed.

Any taxes, levies or additional charges imposed by accommodation providers or local authorities remain the responsibility of the guest unless specifically included in the package price.

5. Payments

Payment options available at checkout may include:

  • Full payment; or

  • A deposit where offered.

Where a deposit is paid, the remaining balance must be paid by the due date communicated during the booking process.

Failure to make payment may result in cancellation of the booking.

6. Cancellations and Refunds

All cancellations and refunds are governed by the Calm Quest Cancellation Policy, which forms part of these Terms.

7. Guest Responsibilities

Guests agree to:

  • Follow all accommodation and property rules.

  • Respect neighbours, staff and local communities.

  • Comply with all safety instructions.

  • Treat accommodation and property with reasonable care.

  • Pay for any damage caused during their stay.

Guests are responsible for ensuring they arrive on time for booked accommodation and experiences.

8. Experiences and Activities

Many experiences involve outdoor activities or physical participation.

Guests participate voluntarily and acknowledge that certain activities may carry inherent risks.

Guests should ensure they are medically fit to participate and must disclose any medical conditions that could affect their safety where appropriate.

9. Third-Party Providers

Accommodation, transport, wellness treatments, restaurants and activities may be provided by independent third parties.

While Calm Quest carefully selects its partners, we cannot guarantee the performance, availability or quality of services provided by third parties.

10. Changes to Itineraries

Occasionally experiences or accommodation may need to be modified due to weather, safety concerns, operational requirements or circumstances beyond reasonable control.

Calm Quest reserves the right to substitute similar services where reasonably necessary.

11. Intellectual Property

All website content, including logos, branding, photographs, graphics, text and package descriptions, is the property of Calm Quest or its licensors and may not be copied, reproduced or used without prior written permission.

12. Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with website security.

  • Upload malicious software.

  • Copy or scrape website content without permission.

  • Make fraudulent bookings.

13. Privacy

Personal information is collected and processed in accordance with our Privacy Policy and applicable South African privacy laws.

14. Limitation of Liability

To the fullest extent permitted by law, Calm Quest shall not be liable for any indirect, incidental, consequential or special damages arising from:

  • Delays.

  • Cancellations.

  • Acts or omissions of third-party providers.

  • Loss of personal belongings.

  • Injury or illness.

  • Travel disruptions.

  • Events beyond our reasonable control.

Nothing in these Terms limits any liability that cannot legally be excluded under applicable law.

15. Indemnity

You agree to indemnify and hold Calm Quest, its directors, employees and representatives harmless from claims, damages, losses or expenses arising from:

  • Your breach of these Terms.

  • Your negligence or unlawful conduct.

  • Damage caused by you during your booking.

  • Your misuse of the website.

16. Force Majeure

Calm Quest shall not be responsible for delays or failure to perform obligations caused by events beyond its reasonable control, including natural disasters, severe weather, pandemics, government restrictions, strikes, transport failures or civil unrest.

17. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of the South African courts, except where applicable consumer protection legislation provides otherwise.

18. Changes to These Terms

Calm Quest may update these Terms from time to time.

The latest version will always be published on the website and will apply from the date of publication.

19. Contact Us

If you have any questions regarding these Terms, please contact Calm Quest through the contact details provided on our website.

By using the Calm Quest website or making a booking, you acknowledge that you have read, understood and agree to these Terms of Service.